BusinessOptix

BusinessOptix offers a fully cloud-based platform with end-to-end process transformation tools for use cases such as customer experience (CX), operational efficiency and transparency of business processes. The BusinessOptix Process Transformation suite includes tools for scenario modeling, documentation, transformation planning and more. Process Mining functionalities are incorporated into the suite and help the user discover and improve processes. In addition to its conformance checking capability, the tool offers an elaborate scenario modeling and simulation feature. Cross-organizational mining of processes is realized with the help of various collaboration features for content sharing, documentation and work instructions. The vendor serves customers across various industries, including Finance and Insurance, Engineering and Construction, Retail and also governments.

Tool Name

BusinessOptix

Vendor

BusinessOptix (Kansas City, MO, USA)

Company Size

11-50 employees

Free Trial

Upon request

Licenses

Academic, Commercial

Deployment

SaaS

Embedded In

–

Tested Version

7.0 (SaaS) - Tested in 04/2020

Import File Types

CSV, XES, XML

Database Connections

ODBC drivers

Adapters/Connectors

Custom on request, via iPaaS connectors

Integrated ETL Functionality

Initial loading via open API enabling integration with ETL of choice

Data Anonymization & Pseudonymization

Data Loading

Data Refresh: Incremental data loading, appending new data to an existing set of data
Scheduled Jobs = Automatic data loading in defined time intervals

Data Refresh

, Scheduled Jobs

Character Encodings

UTF-8 compatibility tested with special characters and various languages: Korean, Japanese, Trad. & Simplif. Chinese, Hebrew, Arabic, Russian

UTF-8 (testing not successful

)

Attribute Types

Case-level

, Event-level

Specify Business Hours

Working week

, Multiple shifts/day

, Exclude days

, Holiday calendar

Define Event Order

Manual definition of event ordering in case of identical timestamps. This criterion does not consider automatic ordering by the tool.

Start/End Timestamp

2 timestamps

» Process Graph

As-Is Process Visualization

Directly-Follows Graph (horizontal)

Export As-Is Process Graph

For data exports (e.g. CSV) see “Export Reports” criterion

BPMN, VSDX, PDF, JPEG, PNG

Performance Highlighting

Visual highlighting of process bottlenecks

Active time

, Idle time

Upon request

Process Animation (Replay)

Adjust speed

, Adjust timeframe

, Switch time mode

, Zoom in case

Search and Filter in Graph

Search and find activity names (relevant for spaghetti-like graphs)
Filter activities/transitions directly from graph

Search

, Filter

Graph Abstraction

Frequency Metrics

Activity frequency

Time Metrics

The term “duration” is used when both active and waiting/idle times can be displayed

Min/max/avg/med/std dev duration

Additional Graph Metrics

Cost metrics

, Custom metrics

Upon request

» Process Analysis & Analytics

Process Benchmarking

Visual comparison

, Metric comparison

Process Benchmarking (Different Logs)

Visual comparison

, Metric comparison

Root Cause Analysis

Variant Breakdown by

“Duration” refers to the case throughput time

Case count

Case and Activity List

Activity List

, Case List

, Case List for Variants

View Case Details

Rework Analysis

Loops can be displayed in process graph

Edge/Transition Details

From-to activities: List of ingoing and outgoing activities for any selected activity

List of all transitions

, From-to activities

Compare As-Is and Target Process

Target Model Creation

Import model

(BPMN, XPDL, Nimbus, Bizagi + more), Auto-create from as-is

, Create new

In-Graph Conformance Visualization

List of Compliance Violations

Four-Eyes Principle

Requires configuration

Sequence Filtering

“(Not) Directly followed by” filtering

Requires configuration

Conformance Root Cause Analysis

Alert Generation

Can be configured with third party tools

Predictive Analytics

Recommendations (Prescriptive Analytics)

Organizational Mining

Scenario Simulation

Decision Rule Mining

Export Reports

Events (

), Cases (

), Variants (CSV)

Export Charts and Tables

Custom Dashboards

Custom charts

, Custom tables

Custom Metrics/KPIs

Requires configuration

KPI Thresholds

Deviation from defined thresholds can be detected through color differentiation

Requires configuration

Advanced Charts

Dashboard offers >5 different chart types

World Map

Latitude & longitude coordinates

, Location by attribute (e.g. country codes, city names)

Save Filter Settings

UI Languages

English, French, Danish, Chinese

Share & Collaborate

Share selection

; Comments and forms function on object level; Work instructions; Stakeholder management

Role-Based Access

User Authentication

Basic; MFA on request

Audit Logs

Distinctive Focus and Features

Scenario Modeling and Simulation: BusinessOptix comes with extensive scenario modeling and simulation functionalities which help the user assess the impact of process changes on the organization. Various scenarios can be created and compared with each other to identify and prioritize improvement opportunities. Simulation objects include FTE costs, work times and an integrated RPA assessment feature.
Documentation and Collaboration: One of the core strengths of the BusinessOptix suite is its holistic documentation and collaboration approach. The platform enables all relevant stakeholders to collaborate with each other by means of content sharing and comment annotation, as well as work instructions to guide frontline staff. Change managers can leverage the documentation functionality.

Explore BusinessOptix

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Disclaimer: The timeliness of provided information is based on the tested version and date as stated under “Tested Version”. No guarantee can be given about the correctness and accuracy of the information contained.

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