QPR ProcessAnalyzer

QPR Software Plc was founded in 1991 and is a mature player in the fields of Process Mining, BPA, Enterprise Architecture and Performance Management. Their QPR ProcessAnalyzer solution offers advanced analytical features for the identification of case clusters and root causes. Other highlights include process predictions, customizable dashboards and enhanced BPMN modeling. Customers can resort to various deployment options and extensive ETL capabilities. A highly detailed knowledge base is a win for developers, giving valuable instruction on how to customize the configuration by using scripting commands. QPR’s pool of customers is highly diverse and includes industries and fields like banking, telecommunications, energy, civil engineering and governmental institutions.

Tool Name

QPR ProcessAnalyzer

Vendor

QPR Software Plc (Helsinki, Finland)

Company Size

51-100 employees

Free Trial

Upon request

Licenses

Commercial

Deployment

SaaS, Cloud

, On-Premises

, Standalone

SaaS: Dedicated QPR-hosted environment (exclusive access for customer)
Multi-tenant setup sharing same AWS resources for users
Standalone: A native QPR ProcessAnalyzer Excel Add-In is available

Embedded In

–

Tested Version

2020.4.0.41643 (SaaS) - Tested in 06/2020

Import File Types

CSV, XES

Database Connections

ODBC drivers, OLE DB, ADO.NET (SQL), SAP (R/3 SAP .NET Connector), Microsoft SQL Server

Adapters/Connectors

Microsoft Dynamics AX & NAV, SAP, Oracle, Salesforce, Epicor, ServiceNow, Infor M3, IFS, CDK AutoMaster, M-Files, generic Web Services

Integrated ETL Functionality

QPR ProcessAnalyzer ETL scripts

Data Anonymization & Pseudonymization

Data Loading

Data Refresh: Incremental data loading, appending new data to an existing set of data
Scheduled Jobs = Automatic data loading in defined time intervals

Data Refresh

, Scheduled Jobs

Character Encodings

UTF-8 compatibility tested with special characters and various languages: Korean, Japanese, Trad. & Simplif. Chinese, Hebrew, Arabic, Russian

UTF-8 (verified

) + various more encodings

Any character encoding (database collation) available in MS SQL Server can be used

Attribute Types

Case-level

, Event-level

Specify Business Hours

Working week

, Multiple shifts/day

, Exclude days

, Holiday calendar

Define Event Order

Manual definition of event ordering in case of identical timestamps. This criterion does not consider automatic ordering by the tool.

By selected column, by custom sequence of activities

Start/End Timestamp

1 timestamp

» Process Graph

As-Is Process Visualization

Directly-Follows Graph (horizontal, vertical, circular), Force-Directed Graph, Radial, Tree, Grid

Export As-Is Process Graph

For data exports (e.g. CSV) see “Export Reports” criterion

BPMN

Performance Highlighting

Visual highlighting of process bottlenecks

Active time

, Idle time

Process Animation (Replay)

Adjust speed

, Adjust timeframe

, Switch time mode

, Zoom in case

Search and Filter in Graph

Search and find activity names (relevant for spaghetti-like graphs)
Filter activities/transitions directly from graph

Search

, Filter

Graph Abstraction

Frequency Metrics

Activity frequency, Case frequency

Time Metrics

The term “duration” is used when both active and waiting/idle times can be displayed

Avg/med waiting time, avg waiting time weighted by cost

Waiting times (not active times) can be displayed as only 1 timestamp can be loaded

Additional Graph Metrics

Cost metrics

, Custom metrics

» Process Analysis & Analytics

Process Benchmarking

Visual comparison

, Metric comparison

Process Benchmarking (Different Logs)

Visual comparison

, Metric comparison

Root Cause Analysis

Possible for event logs with case-level attributes

Variant Breakdown by

“Duration” refers to the case throughput time

Case count

Case and Activity List

Activity List

, Case List

, Case List for Variants

View Case Details

Rework Analysis

Rework can be detected through filtering; rework metrics can be defined via code

Edge/Transition Details

From-to activities: List of ingoing and outgoing activities for any selected activity

List of all transitions

, From-to activities

Compare As-Is and Target Process

Target Model Creation

Import model

(BPMN), Auto-create from as-is

, Create new

In-Graph Conformance Visualization

List of Compliance Violations

Four-Eyes Principle

Sequence Filtering

“(Not) Directly followed by” filtering

Conformance Root Cause Analysis

Alert Generation

Predictive Analytics

Forecasting can be customized to predict case durations and meeting/failing KPIs thresholds

Recommendations (Prescriptive Analytics)

Organizational Mining

Scenario Simulation

Decision Rule Mining

Export Reports

Events (XLSX, DOCX, PDF), Cases (XLSX, DOCX, PDF), Variants (

)

Export Charts and Tables

Custom Dashboards

Custom charts

, Custom tables

Custom Metrics/KPIs

KPI Thresholds

Deviation from defined thresholds can be detected through color differentiation

Advanced Charts

Dashboard offers >5 different chart types

World Map

Latitude & longitude coordinates

, Location by attribute (e.g. country codes, city names)

Save Filter Settings

UI Languages

English

Share & Collaborate

Share selection

; Dashboard sharing

Role-Based Access

User Authentication

Basic; LDAP; SAML 2.0; IP-based access restrictions available from QPR Cloud

Audit Logs

Distinctive Focus and Features

Advanced analytical capabilities: The Root Cause Analysis shows correlations between filtered cases and their respective case attributes, helping to identify potential root causes. The Clustering Analysis is another powerful feature. Based on MI/AL algorithms, cases can be grouped in a way that cases inside a cluster are similar to each other which, for instance, can be used to check data integrity.
Powerful ETL capabilities: QPR ProcessAnalyzer can extract source data from different database types and offers connectors for various ERP systems such as Microsoft Dynamics AX & NAV, Infor M3 and SAP. Data extraction, transformation and loading can be performed with SQL queries implemented by scripts.
Secure environment: Commercial customers have several deployment options to choose from: SaaS for a dedicated QPR-hosted environment, AWS-based cloud hosting, On-Premises or a proprietary Excel Add-in as a Standalone option. With a robust and secure user administration, role-based access can be defined even on case level, meaning that permissions can be set for specific case attributes such as the region or case owner. Users can be authenticated through a federated SAML 2.0 authentication or LDAP/AD. IP-based access restrictions are available in the QPR Cloud as well.

Explore QPR ProcessAnalyzer

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Disclaimer: The timeliness of provided information is based on the tested version and date as stated under “Tested Version”. No guarantee can be given about the correctness and accuracy of the information contained.

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